Education Law Services

Office of the Independent Adjudicator

Please contact our specialist family law team for assistance.

oia

OFFICE OF THE INDEPENDENT ADJUDICATOR (OIA)

The OIA advises that students do not need a solicitor to submit a complaint. However, only a small percentage of cases result in a fully justified outcome; in 2023, only 2% of complaints were deemed fully justified. Including cases that were partly justified, a total of 9% were resolved in favour of the student. That year, the OIA handled 3,137 new complaints—the highest number since its establishment.

Before submitting a complaint to the OIA, it is crucial to seek legal advice, the stats alone explain why.

Your complaint should be well-structured, covering all key points clearly and concisely. Understanding which details are relevant and anticipating how the OIA may interpret your complaint can strengthen your case significantly.

At Charles and Co, we can:

Evaluate the strengths and merit of your complaint
Advise on the critical issues to highlight
Help draft a clear and compelling complaint
Assist in responding to any statements made by the university regarding your complaint
Communicate directly with the OIA on your behalf

To take your case to the OIA you first need to complete the internal processes and procedures at the university. Once you have completed the internal process and received your Completion of Procedures Letter you can then progress the matter to the OIA.

If you are considering a complaint to the Office of the Independent Adjudicator or need further advice on an existing complaint, contact us today. We are here to provide advice, support and guidance every step of the way.

About Us

We work to deliver outstanding service to every client, providing quality legal advice and practical solutions to people and organisations throughout the heart of England.

Contact Info

16-17 Caroline Street Jewellery Quarter Birmingham
info@charlesandco.org
0121 236 1985

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info@charlesandco.org

0121 236 1985

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