Office of the Independent Adjudicator
Please contact our specialist family law team for assistance.

OFFICE OF THE INDEPENDENT ADJUDICATOR (OIA)
The OIA advises that students do not need a solicitor to submit a complaint. However, only a small percentage of cases result in a fully justified outcome; in 2023, only 2% of complaints were deemed fully justified. Including cases that were partly justified, a total of 9% were resolved in favour of the student. That year, the OIA handled 3,137 new complaints—the highest number since its establishment.
Before submitting a complaint to the OIA, it is crucial to seek legal advice, the stats alone explain why.
Your complaint should be well-structured, covering all key points clearly and concisely. Understanding which details are relevant and anticipating how the OIA may interpret your complaint can strengthen your case significantly.
At Charles and Co, we can:
To take your case to the OIA you first need to complete the internal processes and procedures at the university. Once you have completed the internal process and received your Completion of Procedures Letter you can then progress the matter to the OIA.
If you are considering a complaint to the Office of the Independent Adjudicator or need further advice on an existing complaint, contact us today. We are here to provide advice, support and guidance every step of the way.